How can I return an item?

You may return new, unworn or unused products within 30 days of delivery for a full refund of the cost of the goods, or an exchange if preferred.

When you received your order you will have received a returns note with your invoice. Please ensure you fill in the returns information on this slip and include it in your returns package. We need the completed returns slip to process your return for you.

UK customers

Returning items is free of charge. You’ll find a returns form and returns label in your package. Please make sure that you include the completed form in your returns package, and that it’s packed and sealed securely. You can also return items using CollectPlus, to do this simply visit the CollectPlus website and fill in your details before printing off the returns label. You can also find your nearest CollectPlus drop off point from their website.

The Royal Mail returns label is pre-paid by Boxfresh. We advise that you obtain a proof of posting.

Non-UK customers

Though you will receive a refund for you order, you’ll need to pay the cost of shipping the returns parcel yourself. However, items found to be faulty will have the shipping cost refunded.

When handing the parcel over to your chosen carrier, we advise choosing a signature required service and retaining the proof of posting slip.


Your parcel is your responsibility until it reaches us, so we recommend using Registered Post. We cannot accept responsibility for parcels that get lost on the way to us. In the unfortunate event that a parcel goes missing in transit, you will need a proof of posting slip as Boxfresh cannot assume responsibility for items that do not arrive at the Returns Centre.

We can only issue you with a refund if the returned product concerned is in reasonable condition.

Refunds will be credited to your debit/credit card no later than 30 working days after we receive your returned goods.

For more information review our Delivery & Returns Page