Yes, it’s entirely safe and secure.
Our Boxfresh store is Verisign certified so you can shop with confidence. Plus, each payment is subject to a fraud validation and authorization by both the card issuer and Boxfresh.
At Boxfresh we go to great lengths to ensure your shopping experience is as easy and secure as possible. Firstly you need to register an account with us. This is a very simple process and will ensure you can quickly and safely make orders. Once you have created your account, browse the site; either using the categories listed down the side, our search function, or by looking at our most recently added products. Select your size, and add the item to your cart. Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Yes. You can find it here: Boxfresh Size Guide
If you have a discount code to use, please enter it within the checkout process and make sure you click 'Apply' to activate your discount.
You can pay for your order using any of the below payment methods.
Shopping on Boxfresh.com is completely safe and secure. Each payment is subject to a fraud validation and authorization by both the card issuer and Boxfresh.
Alternatively, we offer you the option of using checkout by Paypal. Please note any payments through Paypal are the responsibility of the third party.
Any part payments can only be completed using a debit/credit card.
Unfortunately, completed orders can’t be amended.
If you have successfully placed an order but not received your confirmation email, please email customerservice@boxfresh.com and we’ll help you out.
Once your order is complete, you’ll receive an Order Confirmation email which will tell you when to expect your delivery.
We don’t currently offer an ongoing student discount.
However, we do run regular special promotions. Keep an eye on the customer emails you receive from us to know when these hit.
Payment is taken from your card as soon as your order has been placed.
It’s very rare for this to happen, but if you’ve received goods you didn’t order or incorrect items, please return them to us. We will reimburse you for the return costs, and subsequent re-delivery costs (if applicable).
On receipt of receiving your returns, we will send out the correct items.
Please review our Delivery & Returns page for more information: Delivery & Returns Page
We don’t currently offer combined shipping for multiple orders. Each order will be shipped out to you individually.
If you’ve received goods you believe to be faulty, please return them to us. We will reimburse you for the return costs, and subsequent re-delivery costs (if applicable).
On receipt of receiving your returns, we will send out replacement items.
Please review our Delivery & Returns page for more information: Delivery & Returns Page
Our delivery details are as follows:
UK
Standard delivery orders will be with you within 5 working days.
Express delivery orders placed before 8pm will be delivered the following working day.
*Please note that UK Express orders placed on Friday before 8pm, will be delivered on saturday.
Europe
For Standard Delivery EU please allow 3-7 working days.
For Express Delivery EU please allow 1-3 working days.
Worldwide
Please allow 7 to 15 working days.
The Order Confirmation email you received will tell you when to expect your delivery. You can track the progress of your parcel here: www.boxfresh.com/customers
If your order is overdue, please contact our customer services team at customerservice@boxfresh.com
If you’re not at home when your order is delivered, the delivery company will leave a calling card. You can rearrange delivery by calling the number on the card.
Alternatively, you may be able to collect your order from your local depot. We would advise that you contact them first to make sure that your parcel is ready for collection.
Our shipping costs are below
UK
Standard delivery is £3.95
Express delivery is £5.95
Europe
Standard delivery is €10.00
EU Express delivery is €12.00
Worldwide
Standard delivery is $19.95
We deliver to almost everywhere in the world so you can receive your Boxfresh wherever you are.
We do not currently ship to: Sudan, Iran, Myanmar, North Korea, Syrian Arab Republic, Iraq or Cuba
If you purchased an item from a store, it needs to be returned to the store, together with the receipt for the original transaction. You can only return products to us by post if they were bought direct from this site.
You may exchange or return new, unworn or unused products within 30 (thirty) days from the date on which the goods were shipped to you. All goods will be inspected on return. We are not responsible for any items that are returned to us by mistake. Returns are free for UK customers. If you have lost your returns label you can contact our Customer Service team directly who will provide you with the information you need to go inside the package.
For more information review our Delivery & Returns Page
Yes - If you're a customer from the UK. You’ll find a pre-paid returns label, along with a returns form, in your package. In the UK you can also use CollectPlus to return goods.
Please see our returns policy for more details.
International customers will have to pay for returns.
For more information review our Delivery & Returns Page
You may return new, unworn or unused products within 30 days of delivery for a full refund of the cost of the goods, or an exchange if preferred.
When you received your order you will have received a returns note with your invoice. Please ensure you fill in the returns information on this slip and include it in your returns package. We need the completed returns slip to process your return for you.
UK customers
Returning items is free of charge. You’ll find a returns form and returns label in your package. Please make sure that you include the completed form in your returns package, and that it’s packed and sealed securely. You can also return items using CollectPlus, to do this simply visit the CollectPlus website and fill in your details before printing off the returns label. You can also find your nearest CollectPlus drop off point from their website.
The Royal Mail returns label is pre-paid by Boxfresh. We advise that you obtain a proof of posting.
Non-UK customers
Though you will receive a refund for you order, you’ll need to pay the cost of shipping the returns parcel yourself. However, items found to be faulty will have the shipping cost refunded.
When handing the parcel over to your chosen carrier, we advise choosing a signature required service and retaining the proof of posting slip.
Remember
Your parcel is your responsibility until it reaches us, so we recommend using Registered Post. We cannot accept responsibility for parcels that get lost on the way to us. In the unfortunate event that a parcel goes missing in transit, you will need a proof of posting slip as Boxfresh cannot assume responsibility for items that do not arrive at the Returns Centre.
We can only issue you with a refund if the returned product concerned is in reasonable condition.
Refunds will be credited to your debit/credit card no later than 30 working days after we receive your returned goods.
For more information review our Delivery & Returns Page
You’ve got 30 days to return your unworn item to us. Any goods received outside of the 30 day policy cannot be refunded. Goods must be in a unused condition and fit for resale.
For more information review our Delivery & Returns Page
Don’t worry. Contact our customer service team who will help you complete your return process: customerservice@boxfresh.com
For more information on the returns process review our Delivery & Returns Page
Returns can take up to 14 days for us to process.
If you have returned an item(s) to Boxfresh within the 30 day policy and used the returns slip included on your despatch note, you can be sure we’ll process it and notify you via email when this has happened.
For more information review our Delivery & Returns Page
You can exchange an item for free if you require the same product in a different size.
If you would like a new product, we will have to refund your order, and you will need to place a new order. If you are unsure please contact: customerservice@boxfresh.com.
For more information review our Delivery & Returns Page
UK customers can use the free returns label included in the order. We will pay the return costs and subsequent re-delivery costs (if applicable) for all other customers, if the return is a result of our error, or the goods are faulty.
For more information review our Delivery & Returns Page
Please send your goods back to our warehouse using the returns order form. You’ll find this in your package.
The address to send to is: Boxfresh Returns, Unit 2 Walker Park, Walker Road, Guide, Blackburn, BB1 2QE
For more information review our Delivery & Returns Page
Returns can take up to 14 days for us to process. Once your return is processed, you’ll see your refund in your account within 30 working days.
Exchanges can take up to 14 days to process. Once the exchange has taken place we will notify you via email and despatch the new product out to you on a standard delivery service.
For more information review our Delivery & Returns Page
Setting up an account with Boxfresh is easy. Go to www.boxfresh.com/customer.
Here’s what you’ll be able to do with your account:
We know you want to shop quickly and easily. That’s why you have the choice of creating either a Standard account or an Express account.
If you're in a hurry, you can use the Express account feature to complete your order - all we need is your email address to send your confirmation to.
We recommend that you take a few minutes to sign up for a Standard account, as you’ll have access to a host of benefits:
Visit www.boxfresh.com/customers login to your account and change your details from there.
If you received a message saying your email address or password is not recognised, please check that you’re using the same email and password that you registered with.
If you still cannot log in, please use the 'Forgotten Password' link to get a new password sent you by email.
If you received a message saying your email address or password is not recognized, please check that you’re using the same email and password that you registered with.
If you still cannot log in, please use the 'Forgotten Password' link to get a new password sent you by email.
Here at Boxfresh, we're proud of the products we manufacture and the services which we provide. If you have a complaint, we want to put things right as quickly as possible. Please speak to a member of our store team or customer service team who will be happy to assist.
If you would like to make a formal complaint, please contact us via our online form here, or email customerservice@boxfresh.com marking your email 'Complaint.' Or you can call our UK and International Online Customer Service team on: +44 (0)1254 277 232. We're available to help you Monday to Friday from 08.00-20.00
UK time. We acknowledge all complaints and aim to provide a response within seven (7) working days.
Any contact directed to individuals or departments within Boxfresh will be referred to our Customer Services team and will be resolved via our complaint handling process.
You can pay for your order by credit or debit card. We accept Visa, American Express and MasterCard. We also accept payments via PayPal. Please select your preferred method at the check out.
If you have a discount code to use, please enter it within the checkout process and make sure you click 'Apply' to activate your discount.
Each product page has its own cleaning instructions, which we recommend you follow.
Here’s a general guide:
Leather shoes
Wipe clean with a damp cloth.
Suede shoes
Use a suede cleaning product and follow the instructions closely.
Nylon or canvas shoes
Wipe clean with a damp cloth.
We make shoes according to the standard regulation sizing for the footwear industry.
Please check our [SIZEGUIDE] for a full list of UK and European sizing.
If you received a message saying your email address or password is not recognized, please check that you’re using the same email and password that you registered with.
If you still cannot log in, please use the 'Forgotten Password' link to get a new password sent you by email.
If you're having technical issues when placing your order please don't worry. Our website is completely secure so any details you're worried about will be protected. In the meantime you can contact our customer services who will be more than happy to complete your order for you.
Created in 1989, at a time when fashion was a mixing pot of cultural tribes – goths, punks, mods, skinheads, new romantics. And they all had a uniform. But for the rest of us, casual wear was dull, middle of the road and unevolved. Boxfresh was our retaliation to this. Fuelled by a fresh attitude and an entrepreneurial spirit, we began making customized prints on vintage stock tees – a unique use of creative fusion. We were a small part in this new wave emerging, stemming directly from the streets and the people that walked them. A small spark igniting the rise of streetwear as we know it.
As our name suggests, we’re obsessed with shoes. We’re obsessed with the process of making, designing, refining what we do. Questioning and re-evaluating every process, every material, every detail we craft. We are inspired by the cities we grow, live and work in.
Almost 30 years on and yes we’ve evolved. We’re a little less loud, more refined. But at our core though not much has changed, we’re still a small team fuelled by our passion for making great products for people to love.
We take pride in doing the simple things well. Still obsessed by the process. Obsessed by the details. Every shoe is built with this detail. Every shoe is a reflection of this story. This is us. What we did, and what we do.
