Customer Complaints Procedure

Here at Boxfresh, we're proud of the products we manufacture and the services which we provide. If you have a complaint, we want to put things right as quickly as possible. Please speak to a member of our store team or customer service team who will be happy to assist.  

If you would like to make a formal complaint, please contact us via our online form  here, or email marking your email 'Complaint.' Or you can call our UK and International Online Customer Service team on: +44 (0)1254 277 232.   We're available to help you Monday to Friday from 08.00-20.00

UK time. We acknowledge all complaints and aim to provide a response within seven (7) working days.  

Any contact directed to individuals or departments within Boxfresh will be referred to our Customer Services team and will be resolved via our complaint handling process.