COVID-19 Update

A Message From Boxfresh

COVID-19 update: we’re temporarily suspending all online orders  

 

Throughout the COVID-19 global pandemic, the wellbeing of our employees and customers has been and continues to be our priority. While our distribution centres remain open, we’ve significantly reduced the level of activity and the number of people working in our warehouses to minimise the risks and to protect the well-being of our teams. Due to these restrictions now in place, we’ve made the decision to temporarily suspend online orders on our website from Tuesday 31 March 2020.

 

For more information or questions about existing orders, please get in touch with our customer services team, who are working remotely from home, at customerservice@boxfresh.com. We will also continue to process any returns you send to us, offering a refund or exchange.  In order to provide the best possible service, our current opening hours are Monday to Friday, 9.30am – 6pm (BST).

 

These are unprecedented and challenging times for everyone, so we’d like thank our teams and our customers, for your continued support and understanding.  We’ll be in touch as soon as we re-open but, in the meantime, you can stay connected with us by following us on Instagram and Facebook.

@boxfresh

 https://www.facebook.com/Boxfresh/

 

FAQs

 

1. Why aren’t you despatching orders?

Throughout the COVID-19 global pandemic, the wellbeing of our employees and customers has been and continues to be our priority.  We’ve therefore made the decision to temporarily suspend online orders on our website from Tuesday 31 March 2020. While our distribution centres remain open, we’ve significantly reduced the level of activity and the number of people working in our warehouses to minimise the risks and to protect the well-being of our teams.

2. I’ve already placed an order; will this be despatched?

Yes. We will ship all orders that we have received.

3. I want to return something. What happens now?

We will continue to process all returns that you send to us. We can offer a refund or an exchange. Please note the products must be returned in the original sellable condition with any tags and/or boxes. 

We’ve extended our returns period to 60 days (from the date of purchase). In the UK, we still offer free returns, and labels will be included in your parcel. 

https://www.boxfresh.com/delivery-returns-i5

4. Who can I contact if I have a question?

For more information or questions about existing orders, please get in touch with our customer services team, who are working remotely from home, at customerservice@boxfresh.com. In order to provide the best possible service, our current opening hours are Monday to Friday, 9.30am – 6pm (BST). 

5. When will you start selling online again?

These are unprecedented and challenging times for everyone, so we’d like thank our teams and our customers, for your continued support and understanding.  We’ll be in touch as soon as we re-open but, in the meantime, you can stay connected with us by following us on Instagram and Facebook.

 
Team Boxfresh